Loyalty. For any company to succeed, it requires loyalty from its customers and employees alike. At Premier Service, we offer a range of customized solutions to help you maximize loyalty within your business. We will work with you to help you choose the right program mix to obtain the best return on your investment.
Mystery Shopping
Do you really know what's happening on the front line of your business? Disguised as regular, everyday customers, our trained mystery shoppers will help you find out. Our detailed and objective reports will allow you to see your business from your customers' eyes.
Market and Consumer Research
Know your customer! Through exit surveys, client response cards, and customer satisfaction surveys, we help you learn what your customer is thinking and feeling. These subjective research solutions complement our objective, operations-based mystery shopping programs.
Training & Development
Our dynamic workshops help improve your team's performance and turn your customers' experiences into something special! Our sales, leadership, and customer service workshops show your teams how to give great service and ensure that they want to give it, too!
H.R. Consulting
While working with some of Canada's most successful companies, we developed a unique niche in H.R. and Operations consulting for small and medium-sized businesses. Our consulting services help organizations that may not have a fully dedicated HR department. After completing our Seven Diagnostic Steps, we will provide you with recommendations to help you achieve excellence in leadership and customer service, and we will work with you to implement the programs.
Staffing Services
With a database of over 50,000 mystery shoppers from across the continent, we have become experts in virtual recruiting and employee selection. Although a large number of our candidates apply as mystery shoppers, many are qualified and eager to perform in other exciting capacities. Our staffing services can help you fill a wide variety of positions, including roach and guerrilla marketers, field marketing representatives, event staffers, merchandisers, and more!
