Premier Service Inc. - Our Solutions

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• Mystery Shopping

• Market and Consumer Research

• Training & Development

• HR Consulting

• Staffing Services

In today's fast-paced and ever-changing market conditions, all companies face new marketing challenges. Understanding your customers' needs and feelings is at the core of every successful business. We offer a broad selection of market research tools that can help you learn more about your customers and help you better assess your competition.

Exit Surveys
Every day, hundreds of customers walk into your stores. There are those who leave happily with your merchandise neatly packed in a shopping bag adorned with your logo. And then there are those who exit your stores empty handed.

Why didn't they buy anything? What was the problem? Did the merchandise meet their needs? Was the price point too high? Was there little or no service? Do they even remember what store they were in? At retail outlets across the nation, our interceptors speak to these people, learn their thoughts, and transform this data into meaningful information that will help you increase your bottom line.

Your customers have a lot to say. We will help you listen. Contact us for more information!

Customer feedback cards
Your customers are your most valuable resource, so keeping them happy is a top priority. It is far less expensive to keep an existing customer than it is to find a new one. Most organizations claim to offer excellent customer service, but too few have set up the right system to provide it. Delivering great service takes both understanding what your customers want and a way of seeing that they receive it consistently. We will devise and develop customer feedback cards to help you find out to the degree to which your customers are satisfied.

Get in touch with us for more!

Customer satisfaction surveys
We offer survey solutions that are user-friendly, customizable, flexible, scalable, cost effective and branded using your logos.

Our team can put together e-tools that enable you to quickly and efficiently reach your customers through web and/or e-mail-based survey solutions. With the help of our leading edge e-partners, we will facilitate the creation, deployment and analysis of these surveys allowing you to access valuable opinions and feedback from your customers.

Ask us how we can help!

Competitive Mystery Shopping
Getting to know your competition is a vital part of running your business.

Your business idea can only give you that competitive edge if it truly differentiates you from the competition.

Premier Service mystery shoppers are available to help you determine how you rate as compared to your competitors. We will send our teams to visit the establishments of your most fierce competitors and we will report to you on what they are doing on their front lines. This knowledge will help you position yourself within your market. We can pinpoint areas where your competitors are lacking, so that you may grab market share.

Know what you are up against at all times! Speak to us for more information!

Competitor Price Audits
As one of the four P's of marketing, price is an integral part of providing you with an edge over your competitors.

Do you know whether your prices are truly competitive? Are other retailers selling the same products you are, but at lower prices? Our team can help you put together a Price Checking Program so you can keep tabs on your competitors' pricing in markets across the continent, through both in-person and flyer price checks.

Give us the products or even the SKUs you are interested in, and we will give you time-critical pricing information from your competitors.

Contact us for more details!