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| Mystery Shopping, Market & Consumer Research, Training & Development, More >> | |
Everything you want to know about Premier Service! Our Mission, Our History, More >> | |
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From our clients
"Premier Service has consistently demonstrated a very high level of service. Premier Service demonstrates great flexibility with respect to scheduling, report changes, delivery times, extra shopping for certain shops, and statistical reporting. Premier Service consistently fulfills each of our special requests. I am always able to reach and speak with Keren or Michael when I need to, and if I contact them by e-mail, I always receive a very timely response. I have full confidence knowing that they will answer every request or query without follow-up. Premier Service's report quality is exceptional. They train their shoppers to provide reports about their service encounters in our stores that is very valuable to us at home office, and the reports are excellent coaching tools at shop level. Overall, our experience with Premier Service is extremely positive. We highly recommend them to any retailer who seeks a partner that provides outstanding service and excellent quality." Geneviève H., Standards Coordinator, "[Premier Service] managed to capture our retail standards, and create forms for us that were in-line with our mission. Your ability to change or modify the forms at a moment's notice was also very much appreciated. Your mystery shoppers have more than exceeded our expectations and every report was of course delivered on time. We appreciate that you are both always available, and it is certainly a pleasure dealing with you." Susan D., Director, Store Team Support, "Premier Service has been increasingly involved in helping us measure service levels in our stores across Canada. Due to our wonderful relationship, our programs have significantly evolved. Their report quality is outstanding. […] Premier Service also provided us with valuable management tools. Last month, Michael Glazer gave a fantastic presentation on leadership, coaching, and development to all our directors and supervisors. Michael's tone, content, and delivery made the workshop truly conducive to learning and, weeks later, our supervisors are still quoting his coaching techniques! We have been more than pleased with their performance and look forward to working with them for many years to come." Laura L., Vice President of Sales and Operations, "I am pleased to recommend Premier Service based on the exceptional quality of customer service and valuable information we gained while working together. Our organization benefited greatly from two aspects of Premier Service's business. We utilized their mystery shopper program to phone our members and had Michael speak at our National conference. Our members thoroughly enjoyed Michael's dynamic presentation on customer service. His suggested techniques were timely and timeless, helping focus our members to achieve high levels of customer service well into the future. Premier Service definitely lives up to its name, and I would recommend them to any company or organization that strives for excellence." Andrea N., Home Performance Services Coordinator, "We have relied on Premier Service's innovative mystery shopping programs since 1996. The service we receive from Premier Service is professional, prompt, and courteous. The reports we receive are professional and well-written. With these reports, we are able to pinpoint areas in need of improvement as well as identify those who truly shine within our organization. As the Quality Assurance Manager, I have established a close working relationship with Premier Service, and I strongly recommend their mystery shopping and consulting programs to other firms who wish to maintain a consistent and high level of quality and service." Marla N., Quality Assurance Manager, "I am very pleased to offer a testimonial regarding our on-going relationship with Premier Service. We are extremely pleased with the level of professionalism in all the reports. Of all the mystery shopping firms I have encountered, I can state without hesitation that the reports from Premier Service are the most thorough, objective, and well-written. We invited Michael to present a PowerPoint workshop to our Regional Managers. The feedback from our team was very positive. Both his presentation and his handouts were very professional and well-received. We look forward to inviting him back. We are more than pleased with the relationship we have developed, and highly recommend the services of Premier Service." Vince T., President, "We are more than pleased with the relationship we have established with Premier Service. The weekly statistics help us gauge the performance of all our stores across the country. Dealing with Michael and Keren has truly been a pleasure. They have both been very enthusiastic and helpful to us. Their dedication has certainly contributed to the program's success." Marie-Lise F., Financial Controller, "I wish to express my appreciation for the level of excellence you have provided us with your mystery shopping program. I am thrilled with the level of professionalism you offered, as well as the friendly and timely encounters. […] You have exceeded our expectations, and I would certainly recommend your high quality services to anyone." Sean L., Regional Manager, "It is with great pleasure that I write this testimonial for your Mystery Shopping services at our three banners. In October 2002 when we first met, you both promised us outstanding service, reports, and deliverables that were always on time. Today, over one year later, I am very pleased to say that throughout our fruitful working relationship, you lived up to each and every promise. We have been very pleased with your efforts to help us build and refine our mystery-shopping program. Your commitment throughout the program has been extraordinary. It is always a pleasure speaking with you and meeting with you, and I reiterate again that I am pleased to write this letter." Manon H., Vice President, Sales, "Our management team must be able to evaluate our sales force, to ensure they meet our guidelines of how to interact with property buyers. To achieve these goals, we use the programs of Premier Service. We are very delighted with the results and I am very pleased to offer to them this letter of recommendation. Premier Service has been able to mystery shop any property we request and has always provided me with reports that are very descriptive of what occurs on our sites. These reports help us tremendously with our training and feedback. I am very pleased with the relationship I have developed with Keren and Michael, and because of their excellent service, I am more than pleased to recommend their services." Paolo M., President, "From the very beginning, Michael and Keren assured us they would make every effort necessary for the success of the project. The project demanded a very-quick turnaround time and Premier Service met the deadline with exceptional quality work. I am certain our project provided them with numerous challenges which they were able to overcome within our time constraint. They were fair, helpful and extremely enjoyable to work with. If you are considering Premier Service for an upcoming project, I highly recommend them. Throughout the process, it was clear their goal was client satisfaction and they certainly exceeded our expectations." Destini G., Market Research Manager, "[Since] using Premier Service, we have experienced a significant improvement in our customer service. One of our primary goals has always been to make each visit to our stores an enjoyable experience for all of our customers. The Premier Service program has provided us with a cost-effective means of accurately measuring and effectively improving the quality of services offered in our stores. Another result of the services shopping program was the drastic reduction of employee theft and fraud. Our employees take the program seriously primarily because they understand that the feedback they receive is fair, unbiased, and accurate as seen through the eyes of a typical customer. We highly recommend their services." Michael E., President, "We are pleased to recommend Premier Service, which has provided all our stores with Mystery Shopping services since 1997. We have continuously been both delighted and impressed with the quality of service that we received from everyone on the Premier Service team. […] We have been able to use these reports for both proactive and retroactive service improvements in our stores. Premier Service offers true 'service', and we look forward to many more successful years together." Stan L., Vice President, "At our Pharmacies we had several key motives for engaging the services of Premier Service. We wanted to both monitor and correct the performance of our employees as to their Integrity and Customer Service. Premier Service responded exceptionally with customized reports as to the service and style of our clerks and cashiers. Using these reports we were able to effectively monitor our staff and sleep better at night. These reports were always confidentially delivered in a timely manner and Michael always followed up. We have tried several companies and Premier comes highly recommended due to their all-around ability to deliver what we need." Don H., President, "We have used the services of Premier Service Consulting for over 7 years for their mystery shopping services across Canada, United States and Puerto Rico. We rely exclusively on Premier Service for all our mystery-shopping requirements. My assistant and I have had the occasion to use the services of many mystery shopping companies. We both agree that Premier Service is one of those few companies that truly stand out, not only in terms of their shopping reports, but in terms of the customer service they offer to us. It is truly a pleasure dealing with Michael and Keren. Our mystery shopping program calls for deliverables both on a scheduled and on a last-minute, ad-hoc basis. Without fail, our reports are always delivered when promised. In addition to mystery shopping, I invited Michael to speak to our Quebec and Ontario Managers. His presence was excellent, and his motivational talk was very well received by our team. Because of their professionalism and the caliber of their work, I am very pleased to recommend Premier Service." Michael D., C.O.O., |
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