Kind words from our shoppers

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"Your group at Premier Service is not only easy to work with but professional. Having a long history in the Mystery Shopping business, I have worked with many companies. I find that Premier Service and the employees always take the time that is needed to fully explain what the client is looking for and critique the shoppers in a way that will help us all to grow. I enjoy the assignments and feel the pay is justified for A Level shoppers and quality reporting.

I have always found Premier Service to be in the lead in technology offering good thorough client reports in a timely manner.

Out of the 150 companies plus, I shop for I would put you all heads above the rest when it comes to customer service, quality reports and a friendly staff that carries itself in a professional manner. Your timely payments and payment amounts will keep me working for you all and always offering you my 100%.

I look forward to working with you on in the near future on current projects and new ones as well. If you ever need a dedicated outside scheduler/editor with experience and reliability please keep me in mind. I am quite selective in companies that I work with and put my name on and yours would be one I would enjoy representing.

Keep up the good work!"

Kim H.,
MSPA Silver Certified
NCPMS Mystery Shopper of the Year 2002

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"As you are aware, I have completed many mystery shops for your clients. I have also shopped for at least fifteen other mystery shopping companies over the last three years and I am an MSPA Silver Certified shopper with excellent ratings from all. Out of all the companies I contract with, Premier Service is definitely one of my very favourites. Your staff is highly professional and knowledgeable, yet they remain at all times accessible, understanding and amiable. They make us shoppers feel highly valued and that is what makes us keep coming back for more!

On the client end, your questionnaires are by far the most comprehensive of any that I have done thus far. I feel that unless the client receives the best information possible from the shop, there is not much point in doing it. As I have always received excellent feedback from your reviewers on my reports, I know that Premier Service has the same point of view.

Finally, I think it would be important for both you and any potential client to be aware that of all the mystery shopping companies that I contract with, Premier Service appears to have the most clients and constantly has shops available for its Independent Contractors to shop. It is unusual for me not to receive an email message from your team every single day with opportunities in my area. This simply does not happen with ANY other mystery shopping company that I work with.

I have immensely enjoyed our working relationship together and look forward to many more years to come!"

Stephanie H.
MSPA Silver Certified

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"I thoroughly enjoy working for Premier Service for many reasons. They have high expectations of their shoppers and hold them accountable for their timely reports. The reports require greater care than all other reports I complete for other mystery shopping companies. Anytime I have a question or concern, it is addressed quickly and professionally. It really does feel like a team atmosphere, even though I am thousands of miles away. I am always treated with respect, thanked for quality work and questioned when I may not be up to standard. This is one of the most professional mystery shopping companies I have worked for."

Debra P.

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"Premier Service Inc. is the best Mystery Shopping Company that I have encountered within the industry. I have had the privilege of writing reports for them for the last year and a half. Their reports are well structured, and an asset to companies wanting to obtain an impartial view of their businesses through the eyes of a consumer. They are organized and professional. They treat their shoppers with courtesy and respect, always promptly responding to inquiries and providing opportunities for growth and work. I feel fortunate in that I am part of their reviewing team as well. From this experience, I know how dedicated they are. They always strive for excellence on behalf of their clients. I love being a part of this dynamic team!"

Nicole C.

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"I have nothing but compliments to say about this company. 'Premier' is the perfect word to describe both the quality of clients, and also the quality of attention afforded to the shoppers used by the company. The relationship established between myself and Michael, Keren, and Angela is one of respect and consideration. I only hope my efforts have and will continue to expand through their excellent clientele. I have always felt that my observations were respected as fact, so much so that Michael stood in defence of me when my integrity was questioned. In this climate of mystery shopping, it has become apparent at times, that a mystery shopper is the one to bear the brunt if the observations made on an audit, comes in less than satisfactory to the client's requirements. I have felt I was NEVER in jeopardy with Premier, when I also have had to report less than perfect results. For that fact alone, I would rate Premier Service as one of my favorites to work with. Please do continue to expand and grow, as I would like to be on the ride with you!"

Elaine E,
Toronto Canada

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"I cannot begin to fully express the positive experience I have had working with Premier Service. There are many positive aspects to it, such as the clear and concise Shopper Reports that are used to compile the results of our shops. As well, the staff at Premier are so friendly and extremely quick in responding to questions or concerns regarding anything to do with a shop, or the company. I have never had a problem in any way, shape for form while dealing with this exceptional team. I always look forward to my emails from them offering shops in my area as they are the best I have dealt with to date! Kudos to them, they have my full confidence as a company that I fully enjoy working for :)"

Jennifer M.
Cambridge, Ontario

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"I enjoy working for Premier Service because your organization is fair and detailed. You give shoppers specific instructions that are clear and easy to follow. You believe in communication and are always quick to respond to my inquiries. I enjoy writing the reports because I enjoy the clients that Premier Service works with. There is a wide range and many locations to choose from.

Their system and method of submitting reports is not complicated and does not require many system downloads. Reports are submitted via email so it is easy and there are not many glitches or system problems.

I enjoy using Premier because they provide timely and generous feedback - they are generous with praise and tips to help us become better shoppers and/or write better reports. It is greatly appreciated.

The professionalism with which Premier Service conducts itself and treats their shoppers promotes shoppers to respond in kind. If I had more time, I would do more shops for this company!!

Thank you!"

Chui W.

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"I've worked for Premier Service for close to three years I believe, and have found them to be a very professional company for the following reasons:

1. Shops are assigned in a timely manner, quick reponses to inquiries, and someone is always available to help and/or give feedback, whether it's on the phone or email;
2. Reports are thorough, in an easy to follow format;
3. Shops are usually fun to do, and pay for the shops is great compared to other mystery shop companies I have/had worked for;
4. Training is very thorough, and it prepares inexperienced shoppers to do the shop properly without leaving anything out. Also instructions are included with each report for a refresher course!
5. Staff are appreciative for work done, and let you know by email and/or awards.
6. They have a zero tolerance for slackers, or simply don't do the shops they were assigned. This insures the client is getting the best, not someone who is going to sluff it off.

I have had a lot of fun working for Premier Service and look forward to more shops to come."

Shannon B.

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"I wanted to inform you that, as a previous business owner myself, I am extremely impressed with your training as well as your report format. I also recently registered with two other Mystery Shopping companies and I have to say your whole training format supersedes the others. You made sure you were thorough and precise as far as what you were seeking in a Shopper as well as what a shopper should expect from your organization. You also went as far as to provide and educate your shoppers in proper grammar, etiquette, and professionalism. The other companies did not take the time to ensure that they were receiving quality, knowledgeable Shoppers, nor the time to create and deliver their training literature in such a thorough and well informed manner."

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"To the Premier Service Team,

Thank you so much for the selection of 'Shopper of the Month!'

I am very humbled by this selection. I'm sure there are folks out there who write better reports, folks who do more shops, and folks who are more flexible. I do my best for your company, however, because I *love* working for you! Between the report form that is a breeze to fill in, the flexibility that I desperately need as the mother of two, and the ease in getting a location or two every month, I think I get the better end of the bargain any way you look at it.

I've done my restaurant shops with a toddler in tow; a toddler AND a newborn with me; the evening after having a wisdom tooth extracted; and the evening of my anniversary.

We've taken family and friends with us on these shops (not telling them why, of course!). My three year old now asks to come with us to the restaurants (and yes, he can say it clearly, and tell me if the restroom is clean or not!). Our entire family really enjoys this opportunity, and we are thankful.

I couldn't do these shops without all of you. If Keren hadn't taken a chance on a new shopper over a year ago, and kept me in the rotation; if Angela didn't read my reports and help me make them better, and now schedule shops for me; and if Michael hadn't asked me to NOT call him 'Mr. Glazer' last April (which really made him approachable/email-able!)... well, it'd just be another shop.

So thank you again for allowing me to help you. If there is ever another way I can be of service, please do not hesitate to ask. It would be a pleasure to work for you in other capacities and situations as well."

Lorraine H.
Tampa, Florida